Article from: OGEL 4 (2004), in Managing a Legal Department
p>This issue introduces the subject of benchmarking for the legal department. How can a manager of a legal function measure the performance of his or her team against comparable teams and comparable companies? Is it possible for what is essentially a service function to be measured on objective, universally applicable criteria? How useful are those measures when applied to what will be, in many respects, a unique service which is customised to the particular requirements of the company it serves and the industry it is in?