Legal Department Management: Who is the client? Law firm and legal department approaches to client care
Article from: OGEL 3 (2003), in International Oil, Gas & Energy Dispute Management
Introduction
In the introductory Article, I tried to draw the distinction between 'just getting by' and the proper activity of 'managing' a legal department. At the very heart of the provision of a professional legal service (whether it is in-house or through a law firm) is the concept of client care. Before we can go any further with the exploration of what it means to provide and manage an in-house legal department service, it is useful to look at what the client expects and how the service should be delivered. In this context, it is also useful to compare and contrast the approach of the lawyer ...