Legal Department Management: The Provision of a Service
Article from: OGEL 4 (2003), in Managing a Legal Department
Summary
In the previous issue we compared law firms and in-house legal departments. Fundamentally, any lawyer in either of those environments will be in the role of a service-provider. There might be different expectations, from the point of view of both the lawyer and the receiver of the service, as to what that service should be and how it should be provided, but we cannot get away from the fact that it is a service. Of the numerous elements in successful management of a group of lawyers, the concept of service is one of the most important. In looking at what goes into providing a good ...